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Telephone Etiquettes MCQs

Which of the following is important when handling a business client with whom you might have a long-term relationship?

Make sure all the clients needs are satisfied, i.e. ensuring that you follow up on their concerns and actually getting back to them.

Seeing that their first concern is met, and then letting the call end.

Asking if you can call them back if you are busy, albeit with lunch.

Complimenting them for their choice of business partner, rather than dealing with their concerns.

Answer

Correct Answer: Make sure all the clients needs are satisfied, i.e. ensuring that you follow up on their concerns and actually getting back to them.

Explanation:

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