When is it acceptable to use the 'silent' mode on your cell phone?

Which of the following is important when handling a business client with whom you might have a long-term relationship?

Why should you generally not answer your business phone on the first ring?

Which things should you keep in mind while making a call?

What does 'screening your calls' mean?

Which of the following is the most dangerous use of a cell phone and should be avoided at all costs?

True of false? It is okay to blind transfer a call when there are many calls in queue.

What item(s) listed below are considered OK while answering the phone?

When you leave a message in someone’s voicemail, what is most important?

Should you ever refer to a customer by their first name?

When taking a customer's credit card information, why is it important to be thorough in verifying it?