Should you ever refer to a customer by their first name?

When you leave a message in someone’s voicemail, what is most important?

What item(s) listed below are considered OK while answering the phone?

True of false? It is okay to blind transfer a call when there are many calls in queue.

Does your physical body language affect how you sound on the phone?

When in a meeting one should NOT:

Which things should you keep in mind while making a call?

Why should you generally not answer your business phone on the first ring?

Which of the following is important when handling a business client with whom you might have a long-term relationship?

When is it acceptable to use the 'silent' mode on your cell phone?

Why is 'Privacy' considered one of the 7 Pillars of Telephone usage, and generally important when making calls?