Which things should you keep in mind while making a call?

What does 'screening your calls' mean?

Which of the following is the most dangerous use of a cell phone and should be avoided at all costs?

What is a good way to begin a business call to a person whom you do not know, and who is not expecting the call?

Which of the following is accurate in terms of how you should use your cell phone in public?

At what time during the day should you try not to make business calls?

Should you ever refer to a customer by their first name?

When taking a customer's credit card information, why is it important to be thorough in verifying it?

How do you place a caller on hold?

When busy and answering the phone you should:

When someone calls you with a problem and you don't know what to do you should: