When taking a customer's credit card information, why is it important to be thorough in verifying it?

Should you ever refer to a customer by their first name?

When you leave a message in someone’s voicemail, what is most important?

What item(s) listed below are considered OK while answering the phone?

True of false? It is okay to blind transfer a call when there are many calls in queue.

Does your physical body language affect how you sound on the phone?

What does 'screening your calls' mean?

Which things should you keep in mind while making a call?

Why should you generally not answer your business phone on the first ring?

Which of the following is important when handling a business client with whom you might have a long-term relationship?

When is it acceptable to use the 'silent' mode on your cell phone?