Correct Answer: “Can you please hold briefly while I get your file?”
Explanation:
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More Telephone Etiquettes MCQ Questions
When taking a customer's credit card information, why is it important to be thorough in verifying it?
Should you ever refer to a customer by their first name?
When you leave a message in someone’s voicemail, what is most important?
What item(s) listed below are considered OK while answering the phone?
True of false? It is okay to blind transfer a call when there are many calls in queue.
Which of the following is the most dangerous use of a cell phone and should be avoided at all costs?
What does 'screening your calls' mean?
Which things should you keep in mind while making a call?
Why should you generally not answer your business phone on the first ring?
Which of the following is important when handling a business client with whom you might have a long-term relationship?