True of false? It is okay to blind transfer a call when there are many calls in queue.

Does your physical body language affect how you sound on the phone?

When in a meeting one should NOT:

Why is it important to dial the correct number?

How long should someone be kept on hold?

A phrase often used in a contact center environment in reference to call efficiency, is "leading a customer". Which of the following do you feel best describes this term?

When is it acceptable to use the 'silent' mode on your cell phone?

Why is 'Privacy' considered one of the 7 Pillars of Telephone usage, and generally important when making calls?

What will happen if you waffle, mumble or speak generically to your listener?

Which of the following is not an active listening word that will let the party know that you are attentive to their phone call?

You have to call up senior executives of your company in different countries to inform them of the proposed date of an international sales conference. What is the best time to call them up?