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Telephone Etiquettes MCQs

When someone calls you with a problem and you don't know what to do you should:

Get the callers name and problem, along with phone number, ask if you can place them on hold and find out who can help them.

Ask them their phone number and offer to call back when you have an answer

Ask them to check on the internet

Say "I don't know, let me check on that." Then place them on hold.

Answer

Correct Answer: Get the callers name and problem, along with phone number, ask if you can place them on hold and find out who can help them.

Explanation:

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