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Basic Corporate Communications MCQ

1. What does P&L refer to?

Income Statement

Both of these

Profit & Loss

Answer

Correct Answer: Both of these

Note: This Question is unanswered, help us to find answer for this one

2. Public affairs is defined as the relationship between what two entities?

An organization and its stakeholders.

An organization and the general public.

An organization and another organization.

An organization and a group of strangers.

Answer

Correct Answer: An organization and its stakeholders.

Note: This Question is unanswered, help us to find answer for this one

3. In which situation would you write a memo?

Taking vacation time

Setting up a meeting

Reaching out to a potential client

Analyzing an investment opportunity

Answer

Correct Answer: Analyzing an investment opportunity

Note: This Question is unanswered, help us to find answer for this one

4. Which of the following has a proper use of commas?

None of these

Are the correct company colors red, blue and green?

I would therefore, like a response

I don't know what to do, email, text, or call him

Answer

Correct Answer: None of these

Note: This Question is unanswered, help us to find answer for this one

5. Of the following, which is considered a secondary stakeholder?

Stockholders

Activist groups.

Suppliers

Creditors

Answer

Correct Answer: Activist groups.

Note: This Question is unanswered, help us to find answer for this one

6. What is the goal of strategic communication?

To retain an internal coherence of communications under a conceptual umbrella.

To take a straightforward approach to communication that is uniformly understood.

To build strategic relationships with external parties.

To communicate shrewdly while divulging proprietary information to the general public.

Answer

Correct Answer: To retain an internal coherence of communications under a conceptual umbrella.

Note: This Question is unanswered, help us to find answer for this one

7. A company faking grassroots efforts for an indirect change in public opinion is said to be participating in what activity?

Astroturfing

False pretenses.

Communication.

Slander.

Answer

Correct Answer: Astroturfing

Note: This Question is unanswered, help us to find answer for this one

8. Which of the following demonstrates a grassroots communications effort by a corporation?

A company lobbying directly to the government.

People listening to what a companies message is.

A corporation competing with Monsanto, forming campaigns denouncing the use of genetically modified foods.

Companies listening to what people have to say about them.

Answer

Correct Answer: A corporation competing with Monsanto, forming campaigns denouncing the use of genetically modified foods.

Note: This Question is unanswered, help us to find answer for this one

9. Which of the following is a message distribution channel of internal communications?

Computers.

Print-based communications for management.

Managing specific corporate relations packages that do not divulge private company information.

Developing an annual report.

Answer

Correct Answer: Print-based communications for management.

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10. Which of the following is a gerund?

Businesses

Writing

Writer

Coherently

Answer

Correct Answer: Writing

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11. True or False? Strict spelling and standard abbreviation use is not a concern when the communication is between internal parties, but is important when communicating to those outside the organization.

True

It depends on the recipient.

False

Answer

Correct Answer: False

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12. What is an example of global communication?

A company lobbying for higher tariffs on a competing product

A geological exploration company sharing information about a newly discovered mineral deposit

A company filing for trademark rights

A company selling its products to an outside country

Answer

Correct Answer: A geological exploration company sharing information about a newly discovered mineral deposit

Note: This Question is unanswered, help us to find answer for this one

13. Which of the following is a government relations activity?

Supporting an independent charity.

Receiving government funding.

Lobbying for increased tariffs on an opposing companies products.

Engaging in government contracts.

Answer

Correct Answer: Lobbying for increased tariffs on an opposing companies products.

Note: This Question is unanswered, help us to find answer for this one

14. What is the public document that encompasses a corporations performance?

5-k report.

Contract.

W-2

10-k report

Answer

Correct Answer: 10-k report

Note: This Question is unanswered, help us to find answer for this one

15. What does NPV stand for?

Net Present Value

Necessary Principle Vestment

Non Premium Vestment

Net Pricing Value

Answer

Correct Answer: Net Present Value

Note: This Question is unanswered, help us to find answer for this one

16. What does "Re:" stand for in an email subject line?

Reasonable

Replying

Regarding

Respect

Answer

Correct Answer: Regarding

Note: This Question is unanswered, help us to find answer for this one

17. EOM stands for:

End of message

End of morning

End of meeting

Employee or management

Answer

Correct Answer: End of message

Note: This Question is unanswered, help us to find answer for this one

18. Corporate efforts to directly influence the public can be considered what?

Corporate Activities

Corporate Enthusiasm.

Corporate Activism

Corporate Entrapment

Answer

Correct Answer: Corporate Activism

Note: This Question is unanswered, help us to find answer for this one

19. By shunning public involvement in the Exxon Valdez oil spill, what result did CEO, Lawrence Rawl have on the corporate communication of Exxon Corporation?

Unsuccessful crisis management.

Successful crisis management.

Crisis awareness.

Crisis aversion.

Answer

Correct Answer: Unsuccessful crisis management.

Note: This Question is unanswered, help us to find answer for this one

20. Which of the following is an ethical principle in communication?

Avoid withholding crucial information.

Engage in contractual relationships with the government.

Divulge information only when there is financial gain.

Network with other companies.

Answer

Correct Answer: Avoid withholding crucial information.

Note: This Question is unanswered, help us to find answer for this one

21. When writing an important email, the main point should appear:

In the last sentence

After a friendly opening

In the first sentence

In the middle

Answer

Correct Answer: In the first sentence

Note: This Question is unanswered, help us to find answer for this one

22. What does the abbreviation FY2013 mean?

From Year 2013

Financial Year 2013

Full Year 2013

Fiscal Year 2013

Answer

Correct Answer: Fiscal Year 2013

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23. Storytelling is ineffective in a corporate setting.

False

True

Answer

Correct Answer: False

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24. What is a contributing factor in poor crisis management?

Cultural awareness

Lack of a cross-cultural crisis management plan

Creating safety manuals

Acknowledging a crisis

Answer

Correct Answer: Lack of a cross-cultural crisis management plan

Note: This Question is unanswered, help us to find answer for this one

25. What are "meeting minutes"?

A recording of the meeting

A record of notes from the meeting

The time at which the meeting took place

A list of people at the meeting

Answer

Correct Answer: A record of notes from the meeting

Note: This Question is unanswered, help us to find answer for this one

26. Emailing is always the most effective method of communication

TRUE

False

Answer

Correct Answer: False

Note: This Question is unanswered, help us to find answer for this one

27. What effect does strategic communication have on a company's position?

It enhances it

There is no effect

The effect is negligible

Strategic communication compromises a companies positioning

Answer

Correct Answer: It enhances it

Note: This Question is unanswered, help us to find answer for this one

28. What is a benefit of global communication?

Global communication is not beneficial due to cross-cultural communication issues.

The advantage of global communication is that a company can recruit from across the world.

Global communication allows companies to work together to solve complex problems.

Global communication has no benefits and reduces a companies competitive advantage.

Answer

Correct Answer: Global communication allows companies to work together to solve complex problems.

Note: This Question is unanswered, help us to find answer for this one

29. I didn't realize Patrick used to live _______.

their

there

they're

Answer

Correct Answer: there

Note: This Question is unanswered, help us to find answer for this one

30. Why is ethics in communication crucial to a companies success?

Ethics is not important in communication, only in action.

Ethics has no bearing on corporate communication.

Ethical communication only hurts a companies success.

Ethical communication instills transparency and proper judgment.

Answer

Correct Answer: Ethical communication instills transparency and proper judgment.

Note: This Question is unanswered, help us to find answer for this one

31. All of the clients made the conference, _ Jeffrey. He could not __ the invitation.

except; except

accept; except

accept; accept

except; accept

Answer

Correct Answer: except; accept

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32. Corporate communication deals with _________.

external company communication

all of these

internal company communication

communicating with stakeholders

Answer

Correct Answer: all of these

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33. I never received __________ messages.

there

each

their

they're

Answer

Correct Answer: their

Note: This Question is unanswered, help us to find answer for this one

34. Appearance and body language are important aspects of communication.

FALSE

True

Answer

Correct Answer: True

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35. What does "Please CC me on that" mean?

Please copy me on that email.

Please Closed Call me on that.

Please Cost Control me on that.

Please print me a copy of that.

Answer

Correct Answer: Please copy me on that email.

Note: This Question is unanswered, help us to find answer for this one

36. Paul should ______ sent you an email.

have

soon

Answer

Correct Answer: have

Note: This Question is unanswered, help us to find answer for this one

37. These _ documents are _ vague.

to, too

to, two

two, too

two, to

Answer

Correct Answer: two, too

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38. Branding is part of corporate communication.

True

FALSE

Answer

Correct Answer: True

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39. Why is corporate branding an important part of corporate communication?

It helps avoid confusion between managers and employees

It assures that everyone understands the way the company should be perceived

It makes it easy to format emails

It causes employees to better understand the customers

Answer

Correct Answer: It assures that everyone understands the way the company should be perceived

Note: This Question is unanswered, help us to find answer for this one

40. The acronym DOB means

Dean of Boards

Date of Birth

Dean of Boards and Date of Bureau

Date of Bureau

Answer

Correct Answer: Date of Birth

Note: This Question is unanswered, help us to find answer for this one

41. If a co-worker did something incorrect / erroneous, what is the best way to initially handle it?

Write a polite email to your co-worker, letting them know the issue at hand and how it can be done correctly in the future, offering to help.

Ignore it, not your problem.

Tell your co-worker they are idiots.

Fix it for them and just ignore it, surely it was a mistake.

Report it to their supervisor.

Answer

Correct Answer: Write a polite email to your co-worker, letting them know the issue at hand and how it can be done correctly in the future, offering to help.

Note: This Question is unanswered, help us to find answer for this one

42. Which of these is unprofessional in your email signature

A famous quote

Position

Full name

Cell phone number

Answer

Correct Answer: A famous quote

Note: This Question is unanswered, help us to find answer for this one

43. What is one positive effect good corporate communication has on organizational behavior?

Employee violation of policies

Strong corporate leadership

Lack of central corporate goal

Investors selling their stock

Answer

Correct Answer: Strong corporate leadership

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44. Investor relations are an aspect of corporate communication.

True

FALSE

Answer

Correct Answer: True

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45. There are ______ of new employees this year.

allot

a lot

a lott

alot

Answer

Correct Answer: a lot

Note: This Question is unanswered, help us to find answer for this one

46. Which of the following could be considered a poor effect on organizational behavior?

Passive aggressive behavior due to poor communication.

Corporate leadership.

Employee loyalty.

Employee adherence to policies

Answer

Correct Answer: Passive aggressive behavior due to poor communication.

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47. What does ROI stand for?

Round Of Issue

Return On Invoice

Return On Investment

Returning Overall Interest

Answer

Correct Answer: Return On Investment

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48. What does it mean when someone asks for something by EOD?

End of data

End of discussion

Evening or day

End of day

Answer

Correct Answer: End of day

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49. FYI stands for:

For Your Interest

For Your Information

File Your Invoice

Financial Yearly Inflow

Answer

Correct Answer: For Your Information

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50. Memo stands for __________

Meet Me Outside

Memorize

Memorandum

None of these

Answer

Correct Answer: Memorandum

Note: This Question is unanswered, help us to find answer for this one

51. You should not disclose your position in your email signature.

False

TRUE

Answer

Correct Answer: False

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52. Can you forward each of ________ documents to me?

your's

her's

you're

your

Answer

Correct Answer: your

Note: This Question is unanswered, help us to find answer for this one

53. Are you bringing a gift to _______ party?

Charlies'

Charlies

Charlie

Charlie's

Answer

Correct Answer: Charlie's

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54. If your boss wants something by COB, this means _________.

Close of business day

Copy or back-link

Copy of book

Answer

Correct Answer: Close of business day

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55. When adding a signature to a letter or e-mail, the order (top to bottom) should be ______.

Name; Position; Company; Address

Position; Company; Name; Address

Company; Address; Name; Position

Name; Address; Position; Company

Answer

Correct Answer: Name; Position; Company; Address

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56. “Follow up with Susan via phone if she does not return your email by 2 pm tomorrow.” As used in this sentence, what does ‘follow up’ mean?

Wait to hear from Susan

Reply to Susan's email about the project

Contact Susan regarding the project

Send Susan all the documents for the project

Answer

Correct Answer: Contact Susan regarding the project

Note: This Question is unanswered, help us to find answer for this one

57. Effective corporate communication ___________.

clearly defines corporate branding

clearly informs stakeholders

properly delegates tasks

all of these

Answer

Correct Answer: all of these

Note: This Question is unanswered, help us to find answer for this one

58. What is the ultimate goal in Corporate Communications?

To keep all communications secret.

Excellent coordination of internal and external communications, resulting in a positive point of view from stakeholders.

To develop a sense of corporate unity.

To influence the corporate culture in a positive way.

Answer

Correct Answer: Excellent coordination of internal and external communications, resulting in a positive point of view from stakeholders.

Note: This Question is unanswered, help us to find answer for this one

59. One of the largest social media companies responsible for connecting business to consumers is what?

Yahoo.com

Facebook.com

Microsoft.com

Friendster.com

Answer

Correct Answer: Facebook.com

Note: This Question is unanswered, help us to find answer for this one

60. Which of the following is NOT included in a memo header?

From

Subject

Summary

Answer

Correct Answer: Summary

Note: This Question is unanswered, help us to find answer for this one

61. When responding to a negative issue or complaint, via email or verbally, how should you approach it?

Offer compensation or a refund to get them off your back.

Defend each negative point to it's fullest.

Apologize but explain that your hands are tied, and their is nothing you can do.

Take a message and pass it on to your manager.

Focus on the positive or the resolution, not the negative or the problem.

Answer

Correct Answer: Focus on the positive or the resolution, not the negative or the problem.

Note: This Question is unanswered, help us to find answer for this one

62. What groups are deemed corporate stakeholders?

Individuals and groups whose support governs the existence of the corporation.

Those intending to buy stock.

Those who recently sold their stock.

People reading about a company.

Answer

Correct Answer: Individuals and groups whose support governs the existence of the corporation.

Note: This Question is unanswered, help us to find answer for this one

63. What would it most likely mean if someone asked, "Please prepare a deck for the pitch next week."?

Please build a deck for my presentation next week.

Please prepare a Powerpoint presentation for the pitch next week.

Please project a worst-case P&L for next week.

Please run some sensitivities on our cash flows next week.

Answer

Correct Answer: Please prepare a Powerpoint presentation for the pitch next week.

Note: This Question is unanswered, help us to find answer for this one

64. What time frame does Q2 reference?

April, May, June

December, January, February

July, August, September

January, February, March

Answer

Correct Answer: April, May, June

Note: This Question is unanswered, help us to find answer for this one

65. If you are in the BCC line of an email, you should never _________.

read the email

hit "reply all"

email the original sender

Answer

Correct Answer: hit "reply all"

Note: This Question is unanswered, help us to find answer for this one

66. What is an IPO?

Interested Party Objective

Interested Party Offering

Initial Public Offering

Initial Private Organization

Answer

Correct Answer: Initial Public Offering

Note: This Question is unanswered, help us to find answer for this one

67. Which of the following uses incorrect capitalization?

I am fluent in Spanish and French.

I will see you next Tuesday.

I am excited for this Winter to end.

He will compete in the upcoming Winter Olympics.

Answer

Correct Answer: I am excited for this Winter to end.

Note: This Question is unanswered, help us to find answer for this one

68. Fill in the blanks: My company had great financial reports last quarter. _______ continuing to do well this quarter.

Its

None of these

It's

Answer

Correct Answer: It's

Note: This Question is unanswered, help us to find answer for this one

69. A social media campaign focusing on selling to businesses is considered what type of business relationship?

A shrewd business relationship.

Business-to-business.

It's not a business relationship.

Business-to-consumer.

Answer

Correct Answer: Business-to-business.

Note: This Question is unanswered, help us to find answer for this one

70. Which of the following sentences is INCORRECT?

We had fewer customers than we anticipated.

Your meeting is in ten minutes.

We will need alot of time to get this project done.

You're in charge of the presentation next week.

Answer

Correct Answer: We will need alot of time to get this project done.

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71. Which of the following could be deemed a lapse in corporate communication objectives?

Companies aiding the victims of a tragedy.

Companies halting business during a tragedy.

Companies lending financial aide to those in a tragedy.

Gap's CEO encouraging the victims of Hurricane Sandy to shop to keep commerce strong during a tragedy.

Answer

Correct Answer: Gap's CEO encouraging the victims of Hurricane Sandy to shop to keep commerce strong during a tragedy.

Note: This Question is unanswered, help us to find answer for this one

72. Which of these is a proper email subject line?

This Week's Updated Schedule

Update

Schedule

Schedule Updates

Answer

Correct Answer: This Week's Updated Schedule

Note: This Question is unanswered, help us to find answer for this one

73. My company performs well in ____ financial reports.

its

it's

Answer

Correct Answer: its

Note: This Question is unanswered, help us to find answer for this one

74. A corporation engaging in activities to directly influence legislation is engaging in what activity?

Direct lobbying.

Campaigning.

Indirect lobbying.

Advertising

Answer

Correct Answer: Direct lobbying.

Note: This Question is unanswered, help us to find answer for this one

75. Odwalla's acknowledgement of an E. coli outbreak and subsequent development of effective pasteurization within a short time demonstrates what?

Successful crisis management.

Crisis acceptance.

Crisis aversion.

Unsuccessful crisis management.

Answer

Correct Answer: Successful crisis management.

Note: This Question is unanswered, help us to find answer for this one

76. Mark will need to ____ Jenny that he understands the project before moving on.

insure

ensure

assure

Answer

Correct Answer: assure

Note: This Question is unanswered, help us to find answer for this one

77. If your boss tells you, "I need those documents ASAP." He is expecting the documents:

Next week

Monday

As soon as possible

As soon as provided

Answer

Correct Answer: As soon as possible

Note: This Question is unanswered, help us to find answer for this one

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Basic Corporate Communications MCQ

1. What does P&L refer to?

2. Public affairs is defined as the relationship between what two entities?

3. In which situation would you write a memo?

4. Which of the following has a proper use of commas?

5. Of the following, which is considered a secondary stakeholder?

6. What is the goal of strategic communication?

7. A company faking grassroots efforts for an indirect change in public opinion is said to be participating in what activity?

8. Which of the following demonstrates a grassroots communications effort by a corporation?

9. Which of the following is a message distribution channel of internal communications?

10. Which of the following is a gerund?

11. True or False? Strict spelling and standard abbreviation use is not a concern when the communication is between internal parties, but is important when communicating to those outside the organization.

12. What is an example of global communication?

13. Which of the following is a government relations activity?

14. What is the public document that encompasses a corporations performance?

15. What does NPV stand for?

16. What does "Re:" stand for in an email subject line?

17. EOM stands for:

18. Corporate efforts to directly influence the public can be considered what?

19. By shunning public involvement in the Exxon Valdez oil spill, what result did CEO, Lawrence Rawl have on the corporate communication of Exxon Corporation?

20. Which of the following is an ethical principle in communication?

21. When writing an important email, the main point should appear:

22. What does the abbreviation FY2013 mean?

23. Storytelling is ineffective in a corporate setting.

24. What is a contributing factor in poor crisis management?

25. What are "meeting minutes"?

26. Emailing is always the most effective method of communication

27. What effect does strategic communication have on a company's position?

28. What is a benefit of global communication?

29. I didn't realize Patrick used to live _______.

30. Why is ethics in communication crucial to a companies success?

31. All of the clients made the conference, _______ Jeffrey. He could not ________ the invitation.

32. Corporate communication deals with _________.

33. I never received __________ messages.

34. Appearance and body language are important aspects of communication.

35. What does "Please CC me on that" mean?

36. Paul should ______ sent you an email.

37. These _____ documents are _____ vague.

38. Branding is part of corporate communication.

39. Why is corporate branding an important part of corporate communication?

40. The acronym DOB means

41. If a co-worker did something incorrect / erroneous, what is the best way to initially handle it?

42. Which of these is unprofessional in your email signature

43. What is one positive effect good corporate communication has on organizational behavior?

44. Investor relations are an aspect of corporate communication.

45. There are ______ of new employees this year.

46. Which of the following could be considered a poor effect on organizational behavior?

47. What does ROI stand for?

48. What does it mean when someone asks for something by EOD?

49. FYI stands for:

50. Memo stands for __________

51. You should not disclose your position in your email signature.

52. Can you forward each of ________ documents to me?

53. Are you bringing a gift to _______ party?

54. If your boss wants something by COB, this means _________.

55. When adding a signature to a letter or e-mail, the order (top to bottom) should be ______.

56. “Follow up with Susan via phone if she does not return your email by 2 pm tomorrow.” As used in this sentence, what does ‘follow up’ mean?

57. Effective corporate communication ___________.

58. What is the ultimate goal in Corporate Communications?

59. One of the largest social media companies responsible for connecting business to consumers is what?

60. Which of the following is NOT included in a memo header?

61. When responding to a negative issue or complaint, via email or verbally, how should you approach it?

62. What groups are deemed corporate stakeholders?

63. What would it most likely mean if someone asked, "Please prepare a deck for the pitch next week."?

64. What time frame does Q2 reference?

65. If you are in the BCC line of an email, you should never _________.

66. What is an IPO?

67. Which of the following uses incorrect capitalization?

68. Fill in the blanks: My company had great financial reports last quarter. _______ continuing to do well this quarter.

69. A social media campaign focusing on selling to businesses is considered what type of business relationship?

70. Which of the following sentences is INCORRECT?

71. Which of the following could be deemed a lapse in corporate communication objectives?

72. Which of these is a proper email subject line?

73. My company performs well in ____ financial reports.

74. A corporation engaging in activities to directly influence legislation is engaging in what activity?

75. Odwalla's acknowledgement of an E. coli outbreak and subsequent development of effective pasteurization within a short time demonstrates what?

76. Mark will need to ____ Jenny that he understands the project before moving on.

77. If your boss tells you, "I need those documents ASAP." He is expecting the documents:

31. All of the clients made the conference, _ Jeffrey. He could not __ the invitation.

37. These _ documents are _ vague.