According to the intercultural conflict style inventory, the dynamics of conflict revolve around two fundamental features of all conflict: disagreement and facework.
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Correct Answer:
False
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Avoiding facework is communicative behaviors that focus on an attempt to save the face of the other person during _________ .
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Correct Answer:
Both a & b
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The person using an avoiding style to manage conflict ignores both self-face need and other-face need is known as ______ .
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Correct Answer:
Avoiding
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The concern for one’s own image during communication, especially conflict is known as ______ .
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Correct Answer:
Self-face
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Concern for another’s image during communication, especially conflict is known as _______ .
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Other-face
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Negotiation/compromise using this strategy to manage conflict, both parties give up something .
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True
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_______ is concerned for both parties’ images or the image of the relationship during communication, especially conflict.
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Mutual-face
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Intercultural conflict is the implicit or explicit emotional struggle between persons of different cultures over perceived or actual incompatibility of cultural ________ .
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Correct Answer:
All of these
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Integrating facework allows for the shared concern for self- and other-face and strives for closure during communication or conflict.
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Correct Answer:
True
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Which strategy to manage conflict, one introduces his or her value orientation, hoping that the opposing party will see the value and adopt it. ?
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Infiltration
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A _______ strategy to resolve conflict is used when one coerces another into compliance .
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Forcing
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Which strategies are employed to manage one’s own face or to support or challenge another’s face ?
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Correct Answer:
Facework
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________ is an emotional extension of the self-concept. It is considered a universal concept.
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Correct Answer:
Face
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Which strategy to resolve conflict is defined by one’s use of information, logic, or emotional appeals to influence another ?
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Correct Answer:
Education/persuasion
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Communicative behaviors characterized by an individual’s need to control the situation and defend his or her self-face is known as _______ .
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Dominating facework
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Problem-solving With this conflict-resolution approach, the conflicting parties work together to find a mutually agreeable solution in which each party accomplishes his or her goal without compromise.
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Correct Answer:
True
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Accommodation with this conflict-resolution strategy, one of the conflicting parties simply adopts or cooperates with the position of the opposition .
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Correct Answer:
True
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Collectivists tend to use integrative, obliging, and avoiding styles during conflict.
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True
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Facework refers to the communicative strategies employed to hide one’s face during conflict.
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Correct Answer:
False
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According to face negotiation theory, face refers to a person’s sense of favorable self-worth or self-image experienced during communicative situations. Face is an emotional extension of the self-concept.
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True
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According to Broome’s model of a culture of peace, via dialogue, conflicting parties can reason with each other using communication as the vehicle toward understanding and eventual conflict resolution.
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True
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According to Kim’s model of intercultural conflict, the intermediary level of intercultural conflict refers to the unique attitudes, dispositions, and beliefs that each individual brings to the conflict.
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Correct Answer:
False
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Broome argues that we can build a culture of peace via ______.
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Correct Answer:
Dialogue
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According to the conflict style inventory, directness and emotional restraint lead to a(n) ______ style.
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Correct Answer:
Discussion
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According to the conflict style inventory, the dynamics of intercultural conflict revolve around which two fundamental dimensions of all conflict?
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Correct Answer:
Disagreement and emotional reaction
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Face refers to a person’s sense of ______.
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Correct Answer:
Favorable self-worth or self-image experienced during communicative situations
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The communicative strategies employed to manage one’s own face or to support or challenge another’s face are called ______strategies.
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Correct Answer:
Facework
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In Kim’s model of intercultural conflict one factor that affects conflict at the macrolevel is ______.
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A history of subjugation
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The person who tries to balance both self-face and other-face needs takes on a(n) ______ style.
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Correct Answer:
Compromising
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In Kim’s model of intercultural conflict one factor that affects conflict at the intermediary-level is ______.
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Correct Answer:
Intergroup salience
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