Correct Answer: Customer service is no longer about meeting customer needs but about going well beyond customer expectations.
Explanation:
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More Customer Service MCQ Questions
Identifying and meeting customers’ needs helps:
The benefits of providing awesome customer service include all of the following EXCEPT:
All of the following are pitfalls to avoid EXCEPT:
How important is voice and tone in a customer service email?
Suppose that a customer wrote to you requesting for more information on a product/service. What should your reply ideally be like?
Which of the following is true?
Select the better of the two replies to a customer who wants to buy a product that is out of stock.
Which of the following would be the best thing to say to an irate customer?
You should say “Thank You” to a customer who gives you: