Identifying and meeting customers’ needs helps:

The benefits of providing awesome customer service include all of the following EXCEPT:

All of the following are pitfalls to avoid EXCEPT:

How important is voice and tone in a customer service email?

Suppose that a customer wrote to you requesting for more information on a product/service. What should your reply ideally be like?

If a customer gets in touch with you with a problem but fails to describe it, you should:

Which of the following is true?

Select the better of the two replies to a customer who wants to buy a product that is out of stock.

Which of the following would be the best thing to say to an irate customer?

You should say “Thank You” to a customer who gives you:

How can you add the personal touch of a phone interaction to an email exchange with a customer?