The benefits of providing awesome customer service include all of the following EXCEPT:

All of the following are pitfalls to avoid EXCEPT:

How important is voice and tone in a customer service email?

Suppose that a customer wrote to you requesting for more information on a product/service. What should your reply ideally be like?

If a customer gets in touch with you with a problem but fails to describe it, you should:

Consider the following statement and select the best answer option. The best way to find out customers’ expectations is to ask them what their expectations are.

Select the better of the two replies to a customer who wants to buy a product that is out of stock.

Which of the following would be the best thing to say to an irate customer?

You should say “Thank You” to a customer who gives you:

How can you add the personal touch of a phone interaction to an email exchange with a customer?

If there is no option but to keep a customer waiting while you try to resolve their complaint, you should: