What is meant by "data mining"?

Where should firms start while working on a strategy for customer service?

What is the importance of consistency while offering customer service to different people?

What does CRM software allow a company to do?

How important is the tone of voice when talking to someone on the phone?

Why do customers feel the need of some control in working to resolve an issue with a company?

What is meant by taking a top down approach to creating a strategy?

What are the two factors to consider when Creating Customer Service Strategy?

A customer phones in to check on the progress of a loan they have applied for. You can't seem to get an answer for them right away. You....

You receive a call from a customer asking if they order has been shipped. You.....

You work for a furniture company and a customer calls asking what finishes you offer. You list them to the customer. The customer then asks 'don't you also offer ____?' you aren't sure so you.......