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Customer Service MCQs

Why do customers feel the need of some control in working to resolve an issue with a company?

They feel they are getting more for their money.

Customers feel that this way, they can get whatever they want, at least temporarily.

It ensures the customer will buy again.

It puts them in a positive mood and allows them to help guide the resolution

Answer

Correct Answer: It puts them in a positive mood and allows them to help guide the resolution

Explanation:

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