> > >

Customer Service MCQs

Which of the following would be considered going the extra mile in resolving a past customer service issue?

Replacing an item under warranty

Answering a call within two minutes

Absorbing any extra cost such as shipping costs incurred by the customer as a result of the problem

Sending him/her a complaint form to fill out

Answer

Correct Answer: Absorbing any extra cost such as shipping costs incurred by the customer as a result of the problem

Explanation:

Note: This Question is unanswered, help us to find answer for this one

Customer Service Skill Assessment

Your Skill Level: Poor

Retake Quizzes to improve it