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Customer Service MCQs

If a customer calls with a technical problem, what should be your first action to address the issue?

Ask initial questions designed to assess their level of technical competency

Ask them to put the most technologically inclined member of the household on the phone

Ask them what they think is the cause of the problem

Ask them to visit your help documentation online to follow along with the solution

Answer

Correct Answer: Ask initial questions designed to assess their level of technical competency

Explanation:

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