Correct Answer: Ask if they would mind being placed on hold while you checked.
Explanation:
Note: This Question is unanswered, help us to find answer for this one
Customer Service Skill Assessment
Your Skill Level: Poor
Retake Quizzes to improve it
More Customer Service MCQ Questions
A customer phones in to check on the progress of a loan they have applied for. You can't seem to get an answer for them right away. You....
What are the two factors to consider when Creating Customer Service Strategy?
What is meant by taking a top down approach to creating a strategy?
What is the importance of customer oriented goodwill?
Why is it important to pace your tone on the phone with the other person?
What does CRM software allow a company to do?
What is the importance of consistency while offering customer service to different people?
Where should firms start while working on a strategy for customer service?
What is meant by 'data mining'?
How important is it for the top management to be involved in Creating Customer Service Strategy?