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Customer Service MCQs

You work for a furniture company and a customer calls asking what finishes you offer. You list them to the customer. The customer then asks "do not you also offer ____?" you are not sure so you.......

You tell them you don't think so and don't take time to check so you can move on to the next call.

Ask them to hold one moment while you double check.

You yell over to the next cubicle and ask that person if the company offers that finish.

You tell them that you indeed offer that even though you aren't sure but you believe it is correct..

Answer

Correct Answer: Ask them to hold one moment while you double check.

Explanation:

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