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Customer Service MCQs

A customer phones in to check on the progress of a loan they have applied for. You can"t seem to get an answer for them right away. You....

Say to the customer

You asked if there was a number where they can be reached as soon as you can get an update and you will call them back as quickly as possible.

You tell the customer that you don't know but you are sure someone will call them as soon as it has been approved.

You tell the customer you don't know and they should call back again tomorrow.

Answer

Correct Answer: Say to the customer

Explanation:

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