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Customer Service MCQs

What is meant by taking a top down approach to creating a strategy?

Having customer service agents work in management

Creating high level initiatives only

Starting by building strategies upwards from the customer level

Having high level managers work in customer service for a short period of time so they can experience it before laying down policies

Answer

Correct Answer: Having high level managers work in customer service for a short period of time so they can experience it before laying down policies

Explanation:

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