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Customer Service MCQs

What should be said to a customer when putting them on hold?

Say nothing. Just put them on hold.

Say "just a minute"; then put them on hold.

Ask them first if it is okay to put them on hold for a moment.

Tell them they need to hold for several minutes.

Answer

Correct Answer: Ask them first if it is okay to put them on hold for a moment.

Explanation:

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