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Customer Service MCQs

Why do the customers' needs change according to the nature of the situation?

People are fickle and want different things even in the same situation depending on different occasions.

Needs are different depending on what the customer values as important under the circumstances.

Needs changed according to the financial situation of the customer at the time.

The customer can probably be talked into focusing on their wants instead of needs.

Answer

Correct Answer: Needs are different depending on what the customer values as important under the circumstances.

Explanation:

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