A customer writes to you with the intention to buy a certain kind of a product without being able to decide which one. What should your reply to them contain?

Consider the sentence given below and select the option that best answers it. When providing customer service, it is important to remember that each customer is different and has to be treated differently.

In order to provide the best customer service on the internet, you should make the effort of knowing your customer, including all their past dealings and interactions with you.

Between replying to a customer query immediately without any concrete solution and replying to a customer query with some delay but with a concrete solution, which one is more likely to make the customer happy with your service?

Providing customer service on the internet is different from providing customer service on the phone. Which of the following is/are true about providing customer service on the internet?

Suppose that you have a customer who has unrealistic expectations regarding the time by which you can deliver your service. What is the best way to deal with them?

Why do the customers' needs change according to the nature of the situation?

What is the first step in dealing with a customer when he/she is irate?

What should be the ultimate goal of problem solving with the customer?

What final step can be taken to put your firm's customer service above that of all others?

What should be done at the end of a phone call with a customer after resolving an issue they had?