In order to provide the best customer service on the internet, you should make the effort of knowing your customer, including all their past dealings and interactions with you.

Between replying to a customer query immediately without any concrete solution and replying to a customer query with some delay but with a concrete solution, which one is more likely to make the customer happy with your service?

Providing customer service on the internet is different from providing customer service on the phone. Which of the following is/are true about providing customer service on the internet?

Suppose that you have a customer who has unrealistic expectations regarding the time by which you can deliver your service. What is the best way to deal with them?

You promise a customer to get back to them with a solution to their problem within two days. The deadline is over but you still don't have a solution. What should you do?

Which of the following are mistakes to avoid when communicating with a customer over email?

What should be the ultimate goal of problem solving with the customer?

What final step can be taken to put your firm's customer service above that of all others?

What should be done at the end of a phone call with a customer after resolving an issue they had?

Which of the following would be the best way to offer customer service online?

What does a customer with a problem expect from a customer service representative?