Total Quality Management MCQ

What is Gage Management System used for?

Answer

Correct Answer: Monitoring, tracking, and calibrating gages

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What is one important aspect of the documentaiton of processes?

Answer

Correct Answer: Traceability

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What is the global food network called?

Answer

Correct Answer: The Global Food Safety Initiative

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What type of chart shows planned work and finished work?

Answer

Correct Answer: Gantt chart

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A Gantt chart displays planned work and finished work in relation to what?

Answer

Correct Answer: Time

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What is a FMEA called that is related to the failure of a product or process?

Answer

Correct Answer: Failure mode effects analysis

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What is an example of an area that may be problem sources or improvement opportunities?

Answer

Correct Answer: Flowcharts

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What are decision points called?

Answer

Correct Answer: Diamonds

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What is the common abbreviation for 21 CFR Part 820?

Answer

Correct Answer: QUALITY SYSTEM REGULATIONS

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What is the regulatory body that describes current good manufacturing processes?

Answer

Correct Answer: FDA

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What part of the FDA's code of regulations describes the applicability of Hazard Analysis and Critical Control Point Systems to any juice sold as such or used as an ingredient in beverages?

Answer

Correct Answer: 21 CFR Part 120

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What does the 11th part of the FDA's regulation deal with?

Answer

Correct Answer: Electronic document management records and signatures

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What is the FDA's rule that defines the criteria under which electronic document management records and signatures are acceptable, i.e. equivalent to paper records?

Answer

Correct Answer: FDA 21 CFR Part 11

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What does the term enivironmental impacts mean?

Answer

Correct Answer: Any adverse or beneficial change to the environment

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Any changes to the environment caused by a facility's activities, products, or services are called what?

Answer

Correct Answer: Environmental impacts

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What does an element of a facility's activities, products, or services interact with?

Answer

Correct Answer: The environment

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What is the term used to describe how that element interacts with the environment?

Answer

Correct Answer: Environmental aspects

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EMI stands for what?

Answer

Correct Answer: Enterprise Manufacturing Intelligence

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What is the area of EH&S concerned with?

Answer

Correct Answer: Impact of the workplace

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What three areas are concerned with the impact of the workplace on employees, customers, and the environment?

Answer

Correct Answer: EH&S - Environmental, Health and Safety

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What is the acronym for Environmental, Health and Safety?

Answer

Correct Answer: EH&S

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What is a request that a department might make to an Engineering department?

Answer

Correct Answer: Engineering Change Request

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What is the acronym for Engineering Change Request?

Answer

Correct Answer: ECR

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What is a request to an Engineering department for a change to a product design?

Answer

Correct Answer: ECR - Engineering Change Request

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What is a document requesting changes or improvements to a product?

Answer

Correct Answer: ECO - Engineering Change Order

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What is the acronym for Engineering Change Order?

Answer

Correct Answer: ECO

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What does lost production time mean?

Answer

Correct Answer: Downtime

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What is a major part of document control?

Answer

Correct Answer: Managing, distributing, and controlling documents

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Documents are managed, distributed and controlled by what system?

Answer

Correct Answer: Document control

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What is an example of a DMR?

Answer

Correct Answer: Device Master Record

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What is required by the FDA?

Answer

Correct Answer: Device History Record

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What is required for each type of device or family of devices that are manufactured according to one DMR?

Answer

Correct Answer: A DHF

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What is the abbreviation for Design History File?

Answer

Correct Answer: DHF

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What kind of improvement model is the Deming Cycle?

Answer

Correct Answer: Continuous

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Who created the Deming Cycle?

Answer

Correct Answer: Edward Deming

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How many classes of defects are there?

Answer

Correct Answer: Four

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What type of organization uses CRM?

Answer

Correct Answer: Customers and prospective customers

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What does a customer-supplier partnership involve?

Answer

Correct Answer: Teamwork and mutual confidence

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The buyer uses less suppliers because it gives what to its supplier?

Answer

Correct Answer: Long-term contracts

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What does a process that presents a serious potential danger to human life, health and the environment risk if it isn't stopped?

Answer

Correct Answer: Loss of significant sums of money or customers

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What property could the processes have that risk the loss of customers?

Answer

Correct Answer: Money

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What is an important communication tool that describes the long-term impact of quality effort?

Answer

Correct Answer: Cost of Quality

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What does COQ stand for?

Answer

Correct Answer: Cost of Quality Methodology

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What does COSO stand for?

Answer

Correct Answer: Committee of Sponsoring Organizations

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What framework shows organizations how to identify, assess, and manage risk?

Answer

Correct Answer: COSO ERM

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What type of actions can be taken to remove a cause or causes of a problem?

Answer

Correct Answer: Corrective action

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What is an example of a written description of an organization's systems that control part and process quality?

Answer

Correct Answer: Control plan

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How is the centerline on a control chart typically labeled?

Answer

Correct Answer: Average value

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What are the upper and lower control limits of a control chart?

Answer

Correct Answer: Drawn above and below the centerline

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Time related process variability is measured by what?

Answer

Correct Answer: Control Charts

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Control charts are used to measure what?

Answer

Correct Answer: Sequential or time-related process performance and variability

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What does "conformance" mean?

Answer

Correct Answer: Regulatory

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What type of entity could be a regulatory body?

Answer

Correct Answer: Conformance

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What does the term "compliance" mean?

Answer

Correct Answer: Regulatory

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What is the act of conforming to prescribed specifications, regulations, or standards?

Answer

Correct Answer: Compliance

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What is the purpose of complaint tracking?

Answer

Correct Answer: The process of collecting customer complaint data

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What is the process of collecting customer complaint data known as?

Answer

Correct Answer: Complaint tracking

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What is the goal of improving processes by eliminating inefficiencies?

Answer

Correct Answer: Increase effectiveness

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What does it involve eliminating that don't add value?

Answer

Correct Answer: Activities

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What is the name of the simple form quality managers can use to collect data?

Answer

Correct Answer: Sheets Forms

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What type of process is change management?

Answer

Correct Answer: The process of requesting, evaluating, planning and implementing change

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What is the process of requesting, evaluating, planning and implementing change to a system or aspect of a business?

Answer

Correct Answer: Change management

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What is another name for a quality improvement associate?

Answer

Correct Answer: CQIA

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What does the acronym CQIA stand for?

Answer

Correct Answer: Certified quality improvement associate

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A written statement from a quality management department states that the product being shipped meets the customer's specifications, what is known as?

Answer

Correct Answer: Certificate of compliance

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What does the business process involving the recording and resolution of issues arising post-production involve?

Answer

Correct Answer: CCM

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What is the result of a cause and effect diagram also called?

Answer

Correct Answer: Ishikawa Diagram or a Fishbone Diagram

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Calibration is to a standard of what?

Answer

Correct Answer: Accuracy

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What is the name of the framework for occupational health and safety practices in the United Kingdom?

Answer

Correct Answer: BS8800

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What is a framework for managing occupational, health, and safety practices?

Answer

Correct Answer: BS8800 British standard

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What is a common term used to describe breakthrough improvement?

Answer

Correct Answer: A dynamic, decisive movement

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What is an example of a breakthrough improvement?

Answer

Correct Answer: A dynamic, decisive movement to a new, higher level of performance

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What process is used to generate ideas within a group or team?

Answer

Correct Answer: Brainstorming

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What is the best practice used to improve an organization's performance?

Answer

Correct Answer: A method or practice of performing a business process

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What is the process of performing a business process that is considered to be the best way to improve an organization's performance?

Answer

Correct Answer: Best practice

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What improvement technique involves comparing a company to other companies that are doing well?

Answer

Correct Answer: Benchmarking

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What is Basel II?

Answer

Correct Answer: An international initiative

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An international initiative that requires financial services companies to have a more risk sensitive framework for the assessment of regulatory capital requirements is called what?

Answer

Correct Answer: Basel II

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What type of intelligence is transferred?

Answer

Correct Answer: Human

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What does eliminating overproduction do?

Answer

Correct Answer: Prevents defects

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A quality system audit can be performed on an entire organization or a specific function, process or what?

Answer

Correct Answer: Process or production step

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What is the assessment, inspection, or examination of a quality system to determine compliance to requirements. Performed onsite?

Answer

Correct Answer: Audit

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What helps companies measure the effectiveness of a quality system?

Answer

Correct Answer: Assessments

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A systematic process of collecting and analyzing data to determine the current, historical or projected compliance of an organization to a regulation or standard is known as what?

Answer

Correct Answer: Assessment

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What is the name of the non-profit organization that is responsible for developing and promoting quality related information, technology and training?

Answer

Correct Answer: American Society for Quality

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What is a standard that describes a seven step process for performing risk management?

Answer

Correct Answer: AS/NZS 4360

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What type of standard is AS/NZS 4360?

Answer

Correct Answer: Australian standard

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What type of process is APQP used for developing products?

Answer

Correct Answer: A quality process used for developing products

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What is another name for APQP?

Answer

Correct Answer: Advanced Product Quality Planning

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ANSI/AIHA Z10-2005 is what type of standard?

Answer

Correct Answer: A regulatory

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A regulatory standard from what organization helped companies create and maintain occupational, health and safety management systems?

Answer

Correct Answer: American Industrial Hygiene Association

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ANSI is the U.S. member body of what organization?

Answer

Correct Answer: International Organization for Standardization

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ANSI presides over the creation and use of thousands of what?

Answer

Correct Answer: Norms and guidelines

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What is the name of the system that incorporates signal lights used in manufacturing settings to notify employees of a quality or process problem?

Answer

Correct Answer: Andon

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What do alignment actions ensure a process or activity supports?

Answer

Correct Answer: Strategy, goals and objectives

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What are the actions to ensure that a process or activity supports the organization's strategy, goals and objectives?

Answer

Correct Answer: Alignment

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What type of diagram facilitates organization and consideration of a group of ideas?

Answer

Correct Answer: Affinity Diagram

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What are used to organization verbal information into some type of visual pattern?

Answer

Correct Answer: Affinity Diagram Facilitates

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What do adverse events not match?

Answer

Correct Answer: Desired or usual outcome

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What is the healthcare industry's term for a change or event that is not consistent with the desired or usual outcome?

Answer

Correct Answer: Adverse event

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What is an acceptable level of risk for an organization to absorb?

Answer

Correct Answer: Current operations

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What is a specific risk acceptable if it has been reduced?

Answer

Correct Answer: A level that the organization can absorb

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