Which of the following is not an active listening word that will let the party know that you are attentive to their phone call?

What will happen if you waffle, mumble or speak generically to your listener?

Why is 'Privacy' considered one of the 7 Pillars of Telephone usage, and generally important when making calls?

When is it acceptable to use the 'silent' mode on your cell phone?

Which of the following is important when handling a business client with whom you might have a long-term relationship?

Why should you generally not answer your business phone on the first ring?

Why is it important to dial the correct number?

When in a meeting one should NOT:

Does your physical body language affect how you sound on the phone?

True of false? It is okay to blind transfer a call when there are many calls in queue.

What item(s) listed below are considered OK while answering the phone?