Why is 'Privacy' considered one of the 7 Pillars of Telephone usage, and generally important when making calls?

When is it acceptable to use the 'silent' mode on your cell phone?

Which of the following is important when handling a business client with whom you might have a long-term relationship?

Why should you generally not answer your business phone on the first ring?

Which things should you keep in mind while making a call?

What does 'screening your calls' mean?

Does your physical body language affect how you sound on the phone?

True of false? It is okay to blind transfer a call when there are many calls in queue.

What item(s) listed below are considered OK while answering the phone?

When you leave a message in someone’s voicemail, what is most important?

Should you ever refer to a customer by their first name?