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Issues Management and Crisis Communication MCQ

Being reactive is when an organization

Acts in advance

Does not act in advance

Monitors situation before they erupt

A & C

Answer

Correct Answer: Does not act in advance

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A case where a manufacturing defect or bad ingredient(s) in a major product create a public hazard and the company is held responsible is known as

Organizational Crisis

Litigational crisis

Product Crisis

All of the above

Answer

Correct Answer: Product Crisis

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Product Crisis demand product recall

True

False

Answer

Correct Answer: True

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A company or organization is viewed as ______ if it is monitoring and responding to situations as they are identified, before they erupt

Reactive

Proactive

Both

None

Answer

Correct Answer: Proactive

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Organizational Crisis involves

Human error

Criminal behaviour

Deliberate sabotage

All of the above

Answer

Correct Answer: All of the above

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Litigation Crisis is a crisis driven by a lawsuit and that plays out in the court of

Public opinion

Legal system

Both

None

Answer

Correct Answer: Both

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Issues management can be defined as an anticipatory, strategic management process that helps organizations detect and respond appropriately to emerging trends or changes in the

Social environment

Political environment

Socio Political environment

None of these

Answer

Correct Answer: Socio Political environment

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Often, the disasters are predictable

True

False

Answer

Correct Answer: False

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Effective crisis management requires the preparation of a crisis plan and the careful application of that plan, adapting as necessary to the evolving situation.

True

False

Answer

Correct Answer: True

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A crisis is a significant threat to operations that can have ___________ consequences to the company or organization involved.

Long term, positive

Short term, positive

Short term, negative

Long term, negative

Answer

Correct Answer: Long term, negative

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