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General MCQ for Outbound Sales

1. What is upselling?

2. Telemarketing is a form of ______ sales.

3. A sales presentation should have _______ to be effective and successful. *

4. What is SPH in outbound sales terminology?

5. Which of the following skill sets is essential in telesales to improve conversation rates?

6. While making an outbound call, if you, as a telemarketing executive(TME), are not able to get the target customer and the call is answered by a member of his/her family, what will be your next step?

7. Who should control the flow of conversation in a successful telesales pitch?

8. What does the term 'upselling' mean in an outbound scenario?

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