1. Social workers should only work with clients when they have informed consent.
Answer
Correct Answer:
True
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2. The social work interview is for both clients and workers.
Answer
Correct Answer:
False
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3. Sympathy is likely to empower a client to take their problem into their own hands.
Answer
Correct Answer:
False
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4. Engagement is in the beginning phase of social interaction.
Answer
Correct Answer:
True
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5. Workers display cheerfulness to convey that they really care.
Answer
Correct Answer:
False
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6. During the opening statement, giving the ______ for the interview is significant in that it prepares the client for the end of the session.
Answer
Correct Answer:
Time allotted
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7. An important part of the engagement phase of the planned change process is developing the ______ between the worker and client system, as it is the catalyst of change.
Answer
Correct Answer:
Professional relationship
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8. What nonverbal behavior is a near universal Western activity that is meant to convey aspects of participants’ personalities and identify trustworthiness?
Answer
Correct Answer:
A firm handshake
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9. Practice wisdom is the combination of what elements?
Answer
Correct Answer:
Personal experiences, anecdotes, and the logical extension of theory
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10. What is the name of the agreement that is signed by the client allowing information about them to be shared with others as a matter of course?
Answer
Correct Answer:
Release of information
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11. To be informed, clients need to hear clear, understandable language about ______.
Answer
Correct Answer:
Risks related to the services
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12. Which of following is a component of the opening statement?
Answer
Correct Answer:
Clear statement of the purpose of the interview
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13. Which social work skill is also a form of nonverbal communication?
Answer
Correct Answer:
Embodied mirroring
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14. Individuals or groups that do not willingly seek out social work services but may have been court ordered are referred to as ______ clients.
Answer
Correct Answer:
Involuntary
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15. What is the second step in the planned change process?
Answer
Correct Answer:
Engagement
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