Wandering thoughts means an obstacle to listening involving daydreams or thoughts about things other than the message being presented
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True
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An indication that the material being provided ______be confirmed by other sources or means
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Can
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Unconditional positive regard is an element of “person-centeredness” involving regarding the other as ___________ not just a “human doing”
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Correct Answer:
All of these
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An obstacle to listening that results from auditory and visual characteristics of the message source is called
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Source distraction
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An obstacle to listening that occurs when people are distracted by words or phrases used in a message through negative response or unfamiliarity is called
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Semantic distraction
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An obstacle to listening when people focus on the points of a message that correspond with their views and interests and pay less attention to those that do not is called
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Selective listening
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The final step in the listening process that entails reacting to the message of another person is called
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Responding
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Respect is an element of “person-centeredness” involving the acknowledgment of other people exactly as they are, with no judgments or evaluation
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Correct Answer:
True
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Rational listening means__________the interconnection of relationships and communication during the listening process
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All of these
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Summarizing what another person has said to convey understanding of the message is called
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Reflecting
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Receiving is the initial step in the listening process where ______connect
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Correct Answer:
Both a and b
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Plausibility is the extent to which a message seems
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Correct Answer:
Legitimate
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Past experience with the source means the obstacle to listening when previous encounters with a person lead people to dismiss or fail to critically examine a message because the person has generally been________in the past
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Right or wrong
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An obstacle to listening that occurs when people find a message so complex or confusing that they stop listening is called
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Message complexity
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An obstacle to listening that results from limitations or problems inherent in certain media and technology is called
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Medium Distraction
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Listening is the active process of________and responding to symbolic activity
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All of these
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The third step in the listening process when meaning is assigned to sounds and symbolic activity is called
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Interpreting
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Hearing is the passive physiological act of receiving sound that takes place when sound waves hit a person’s
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Eardrum
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Genuineness is element of “person-centeredness” involving “being oneself” as __________as possible
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Both a and b
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An obstacle to listening that occurs when so much emphasis is placed on attending to every detail of a message that the main point becomes lost is called
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Factual diversion
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An obstacle to listening when people fail to listen to someone else fully because they believe that they possess more or superior knowledge and experience than the other person is called
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Experiential superiority
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An obstacle to listening that results from the physical location where listening takes place and competing sources is called
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Environmental distraction
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Making a personal relational connection with the source of a message that results from the source and the receiver actively ______to create shared meaning and understanding is called engaged listening
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Working together
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Empathy is an element of “person-centeredness” involving “getting in contact with ________
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Another’s world
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Egocentric listening is an obstacle to listening when people focus more on the message of the other person involved in an interaction
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Correct Answer:
False
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Critical listening is process of analyzing and evaluating the__________of messages
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All of these
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Content listening means an obstacle to listening when people focus on the content level of meaning, or________
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Literal meaning
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Consistency means a message involves internal contradiction and is in harmony with information known to be true
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False
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Attending is the second step in the listening process when stimuli are
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Correct Answer:
Both a and b
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