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Customer Service MCQs

Your client complains to your supervisor that you are difficult to work with, then comes to talk to you about it. What is the best response?

Tell the client that you can find someone else to help them.

Apologize for any problem and be patient with the client, listening to their complaints and thanking them for their feedback.

Explain to the client that you've had a bad week.

Don't speak with the client. If they went to the supervisor, the problem is out of your hands.

Answer

Correct Answer: Apologize for any problem and be patient with the client, listening to their complaints and thanking them for their feedback.

Explanation:

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