What is the first step in understanding the changing needs of your customers over time?

A client asks you when a new service will be available. Choose the best example of positive language to use when giving them the answer:

Two customers are talking to you at the same time, making it impossible for you to help either of them. What is your best course of action?

A regular client asks you to bend the rules for them, making an exception because of their loyalty to your business. What is the best way to defuse the situation?

You are speaking with a customer who has a limited vocabulary and seems confused by some of the words you use. You should:

Once you have identified a problem faced by a customer, which of the following is the best next step?

What is a call center?

While obtaining a request from a customer, which is suggested?

What is an acceptable amount of time lapsed to greet a customer?

If a customer relays expectations set up by a false promise made by a sales rep, you should...

If you are unable to quickly solve a problem you should: