If a customer relays expectations set up by a false promise made by a sales rep, you should...

What is an acceptable amount of time lapsed to greet a customer?

While obtaining a request from a customer, which is suggested?

What is a call center?

Which of these is NOT a key element to good customer service?

An effective way to approach a problem is:

A regular client asks you to bend the rules for them, making an exception because of their loyalty to your business. What is the best way to defuse the situation?

Two customers are talking to you at the same time, making it impossible for you to help either of them. What is your best course of action?

A client asks you when a new service will be available. Choose the best example of positive language to use when giving them the answer:

What is the first step in understanding the changing needs of your customers over time?

Which are examples of Intelligent Assistants?