An effective way to approach a problem is:

After recognizing you have made a mistake, which is the best course of action?

When dealing with customers who are more knowledgeable in Technology and use jargon, what is the best way to interact with them?

When should you escalate a situation to a manager?

The best way to calm an irate customer is to...

The most _________ service agents on the team tend to get the best reviews from customers.

Your client complains to your supervisor that you are difficult to work with, then comes to talk to you about it. What is the best response?

Once you've implemented a solution for a client's problem, what is the best next step?

Your supervisor surprises you with an additional project for a client that is urgent. How should you react?

You've just finished helping a customer with a complicated request when they ask you to help them with another request that is not part of your normal duties. How should you proceed?

You are helping an elderly client face-to-face, and they are very hard of hearing. What is the best way to speak to them?