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Customer Service MCQs

Your supervisor surprises you with an additional project for a client that is urgent. How should you react?

Tell your supervisor that the extra work stresses you out, and that someone else might do a better job.

Ask a coworker to do the parts of the project you don't understand.

Poll your coworkers on what they would do on the project.

Ask questions that help you understand the specifics of the project and the needs of the client before starting your work on it.

Answer

Correct Answer: Ask questions that help you understand the specifics of the project and the needs of the client before starting your work on it.

Explanation:

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