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Customer Service MCQs

A client asks you when a new service will be available. Choose the best example of positive language to use when giving them the answer:

“That service will be available early next month. I can take your information and add you to our mailing list so you'll be alerted when it's ready to go.”

“Sorry, we don't have a hard date for that. You'll have to check back later.”

“I have no idea, you can call back in a week or two.”

“It's not ready just yet, and there may be a waiting list when it does become available.”

Answer

Correct Answer: “That service will be available early next month. I can take your information and add you to our mailing list so you'll be alerted when it's ready to go.”

Explanation:

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