Correct Answer: offer to contact them shortly with a solution
Explanation:
Note: This Question is unanswered, help us to find answer for this one
Customer Service Skill Assessment
Your Skill Level: Poor
Retake Quizzes to improve it
More Customer Service MCQ Questions
If a customer relays expectations set up by a false promise made by a sales rep, you should...
What is an acceptable amount of time lapsed to greet a customer?
While obtaining a request from a customer, which is suggested?
What is a call center?
Which of these is NOT a key element to good customer service?
You are speaking with a customer who has a limited vocabulary and seems confused by some of the words you use. You should:
A regular client asks you to bend the rules for them, making an exception because of their loyalty to your business. What is the best way to defuse the situation?
Two customers are talking to you at the same time, making it impossible for you to help either of them. What is your best course of action?
A client asks you when a new service will be available. Choose the best example of positive language to use when giving them the answer:
What is the first step in understanding the changing needs of your customers over time?