You are speaking with a customer who has a limited vocabulary and seems confused by some of the words you use. You should:

Once you have identified a problem faced by a customer, which of the following is the best next step?

A customer asks you how your day is going. How should you reply?

Customer's touchpoints include:  (check all that apply)Note: There may be more than one right answer.

Select the phrase or phrases that display negative language: Note: There may be more than one right answer.

Select the following true statements: Note: There may be more than one right answer.

If you are unable to quickly solve a problem you should:

While an angry customer confronts you, remember not to

Customer service refers to a company's _______ interactions.

When a caller immediately asks for a supervisor, you should:

The most important skill in customer service is: