Customer's touchpoints include:  (check all that apply)Note: There may be more than one right answer.

Select the phrase or phrases that display negative language: Note: There may be more than one right answer.

Select the following true statements: Note: There may be more than one right answer.

You have been left alone to handle the office for a short time. A customer comes in and asks you to do something for them that you're not sure how to do. You should:

After giving a long, detailed explanation to a client, they tell you that they couldn't understand you. What is the correct response?

You are at the front desk and swamped with customers demanding your attention and help. Several of them are talking to you at the same time. What is your best course of action?

When a caller immediately asks for a supervisor, you should:

The most important skill in customer service is:

The appearance of a Customer Service Representative should not include

Customer complaints can be a positive resource for a company because...

True or False: Inclusion of your name is not a necessary in greeting a customer.