Customer complaints can be a positive resource for a company because...

The appearance of a Customer Service Representative should not include

The most important skill in customer service is:

When a caller immediately asks for a supervisor, you should:

Customer service refers to a company's _______ interactions.

While an angry customer confronts you, remember not to

You have been left alone to handle the office for a short time. A customer comes in and asks you to do something for them that you're not sure how to do. You should:

Select the following true statements: Note: There may be more than one right answer.

Select the phrase or phrases that display negative language: Note: There may be more than one right answer.

Customer's touchpoints include:  (check all that apply)Note: There may be more than one right answer.

A customer asks you how your day is going. How should you reply?