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Customer Service MCQs

You have been left alone to handle the office for a short time. A customer comes in and asks you to do something for them that you are not sure how to do. You should:

Politely explain to the customer that you're unsure about the process, but if they will be patient with you, you'll do your best to help them with their problem.

Politely explain that you don't know how to do it and ask them to return later.

Make the customer wait and immediately call your supervisor for help.

Close the office until the rest of your coworkers return.

Answer

Correct Answer: Politely explain to the customer that you're unsure about the process, but if they will be patient with you, you'll do your best to help them with their problem.

Explanation:

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