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Customer Service MCQs

You are at the front desk and swamped with customers demanding your attention and help. Several of them are talking to you at the same time. What is your best course of action?

Try to get a word in edgewise and work through the backlog of customers as best you can.

Raise your voice without shouting, explaining that you're only one person and that you'll try to help everyone if they'll just act like adults.

Focus on one customer while ignoring the rest.

Politely explain that you're happy to help, but that you need to go get someone to handle the rush. Find a coworker or supervisor to assist you with the crowd.

Answer

Correct Answer: Politely explain that you're happy to help, but that you need to go get someone to handle the rush. Find a coworker or supervisor to assist you with the crowd.

Explanation:

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