Which of these words/phrases would not be taken too positively by customers?

Which of these should you refrain from doing when addressing a customer complaint?

If a customer does not say 'thank you' you should:

As a customer service representative you should:

True or False: Inclusion of your name is not a necessary in greeting a customer.

Customer complaints can be a positive resource for a company because...

Pick the the statement that best applies to the customer service experience:

Your client comes to you with a problem you've seen before. You understand its cause and what effects their particular issue can have. Which of the following decisions are the next best step?

A customer is being verbally abusive to you and is not responding when you ask him to stop. What should your next step be?

You are at the front desk and swamped with customers demanding your attention and help. Several of them are talking to you at the same time. What is your best course of action?

After giving a long, detailed explanation to a client, they tell you that they couldn't understand you. What is the correct response?