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Customer Service MCQs

A customer is being verbally abusive to you and is not responding when you ask him to stop. What should your next step be?

Ask the customer to leave and to take their business elsewhere.

Politely excuse yourself and alert your supervisor to the situation, bringing them in to make sure the belligerent customer is handled correctly.

Respond to the customer with an equal level of anger.

Wait until the customer is done and call the police.

Answer

Correct Answer: Politely excuse yourself and alert your supervisor to the situation, bringing them in to make sure the belligerent customer is handled correctly.

Explanation:

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