True or False: Inclusion of your name is not a necessary in greeting a customer.

Customer complaints can be a positive resource for a company because...

The appearance of a Customer Service Representative should not include

The most important skill in customer service is:

When a caller immediately asks for a supervisor, you should:

Customer service refers to a company's _______ interactions.

After giving a long, detailed explanation to a client, they tell you that they couldn't understand you. What is the correct response?

You have been left alone to handle the office for a short time. A customer comes in and asks you to do something for them that you're not sure how to do. You should:

Select the following true statements: Note: There may be more than one right answer.

Select the phrase or phrases that display negative language: Note: There may be more than one right answer.

Customer's touchpoints include:  (check all that apply)Note: There may be more than one right answer.