Customer service refers to a company's _______ interactions.

While an angry customer confronts you, remember not to

If you are unable to quickly solve a problem you should:

If a customer relays expectations set up by a false promise made by a sales rep, you should...

What is an acceptable amount of time lapsed to greet a customer?

While obtaining a request from a customer, which is suggested?

A customer asks you how your day is going. How should you reply?

Once you have identified a problem faced by a customer, which of the following is the best next step?

You are speaking with a customer who has a limited vocabulary and seems confused by some of the words you use. You should:

A regular client asks you to bend the rules for them, making an exception because of their loyalty to your business. What is the best way to defuse the situation?

Two customers are talking to you at the same time, making it impossible for you to help either of them. What is your best course of action?