A regular client asks you to bend the rules for them, making an exception because of their loyalty to your business. What is the best way to defuse the situation?

You are speaking with a customer who has a limited vocabulary and seems confused by some of the words you use. You should:

Once you have identified a problem faced by a customer, which of the following is the best next step?

A customer asks you how your day is going. How should you reply?

Customer's touchpoints include:  (check all that apply)Note: There may be more than one right answer.

Select the phrase or phrases that display negative language: Note: There may be more than one right answer.

If a customer relays expectations set up by a false promise made by a sales rep, you should...

If you are unable to quickly solve a problem you should:

While an angry customer confronts you, remember not to

Customer service refers to a company's _______ interactions.

When a caller immediately asks for a supervisor, you should: