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Customer Service MCQs

A client asks for help and the solution you are trained to use does not help. What is the best way forward?

Search for an alternative solution, polling coworkers, your supervisor, and by doing research on the internet.

Pass the client up the chain of command. Your supervisor will know what to do.

Suggest another employee might have the insight needed to assist the customer.

Give the client the number of another company that might have the solution.

Answer

Correct Answer: Search for an alternative solution, polling coworkers, your supervisor, and by doing research on the internet.

Explanation:

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